Terms of Service

1. Agreement

RopeLogix, supplied by Nice Technology Group Pty Ltd. RopeLogix (“the Platform”) is supplied by Nice Technology Group Pty Ltd (ABN 29 674 686 269) (“NTG”, “we”, “us”). By registering for or using the Platform, you agree to these Terms. If you are registering on behalf of a company, you confirm you have authority to bind that company.

2. The Platform

RopeLogix provides digital tools for rope access compliance management, including logbook records, SWMS generation, credential tracking, equipment registers, rescue plans and incident records. The Platform is provided as a software service. It does not replace professional safety advice, legal advice, or the judgment of a qualified IRATA Level 3 supervisor.

IRATA logbook: RopeLogix records the information an IRATA logbook asks for and can produce an IRATA-format transcription of signed entries. It does not replace your official IRATA logbook, IRATA’s own records, or any IRATA requirement. RopeLogix is not affiliated with or endorsed by IRATA International.

Disclaimer: RopeLogix does not guarantee that use of the Platform constitutes legal compliance with any jurisdiction’s work health and safety laws. You remain responsible for ensuring your operations comply with applicable WHS legislation and IRATA ICOP requirements.

3. Safety features

Mayday alerting, automatic man-down detection and the rescue clock are assistive features in beta. They support your rescue plan; they do not replace it, and you must not rely on them as your only means of raising or responding to an emergency. They depend on the device, its sensors, its settings and a working network connection. At the date of these Terms, Mayday alerts are delivered as push notifications to the RopeLogix mobile apps; SMS and phone-call escalation is not yet switched on. We will update this section when it is.

4. Subscriptions and billing

The Personal plan is free and has no billing. The Crew and Operator plans are paid subscriptions, billed monthly in advance, or annually in advance at a 15% discount against the monthly rate. Enterprise plans are agreed and invoiced directly.

Who you are buying from: NTG is the seller of every RopeLogix subscription and one-off purchase, and the merchant of record. Card payments are processed by Stripe on our behalf. NTG issues your tax invoices, collects and remits GST, and handles refunds and chargebacks.

Prices and GST: Prices are in Australian dollars and exclude GST. Where GST applies, it is added at checkout and shown on your tax invoice. The current prices are on our pricing page.

Each paid plan includes a set number of active technicians: 5 on Crew, 10 on Operator. An active technician is a person holding a technician or supervisor role who, during the billing period, was assigned to at least one job or has at least one logbook entry dated within that period. Logbook entries recorded after their period has already been reconciled count in the period in which they are recorded, so a closed invoice is never reopened. Up to three accounts that only administer the organisation and never perform rope access work (office seats) are not counted.

Where an organisation exceeds its included number, additional active technicians are charged at the rate shown for that plan. We reconcile usage in arrears after a billing period closes, not continuously, and we will make the figures we are billing against visible to you before charging. If you dispute a count, we will show you which technicians were counted and on what basis.

Optional add-ons and one-off purchases (such as the AI SWMS pack, additional AI drafts beyond a plan’s allowance, and Logbook Port-Out) are charged at the prices shown when you buy them.

Paid subscriptions renew automatically unless cancelled before the renewal date. To cancel, email support@ropelogix.com or use the Billing page in the Platform where that option is shown. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods, subject to our Refund Policy, which sets out exceptions including a 14-day evaluation window on your first subscription and your rights under the Australian Consumer Law.

5. Your data

You own your data. We do not claim intellectual property rights over your logbook entries, SWMS content, or other records you create.

Export: On account or organisation closure, we will provide a data export on request within 30 days.

Deletion: You can delete your personal account from the Profile page in the app, or ask us to by emailing privacy@ropelogix.com. To delete an organisation’s data after it closes, an organisation admin can email the same address. We will complete a confirmed deletion request within 30 days, except for records we are required by law to keep (for example, tax records) or need to resolve an open dispute. Deleted data may remain in encrypted backups for up to 90 days until they are overwritten. Closing an organisation does not delete a technician’s own RopeLogix account or personal logbook; each technician controls their own account.

How long we keep records: While your organisation uses RopeLogix, its records are kept until you delete them. If you close your organisation you have 30 days to download a final export; after that we keep its records locked and read-only only for the periods in our records retention schedule, which follow the record-keeping periods in Australian work health and safety, workplace and tax law (for example, 3 years after a job ends, 5 years after notice where a notifiable incident occurred, and 7 years for hours-of-work and billing records), and then permanently delete them. If you delete your personal account, we delete your personal information within 30 days, except that records your employer must keep are retained with your name replaced by a pseudonym and deleted at the end of the same periods. You can cancel a deletion request within 7 days of making it. Deleted information may remain in encrypted backups for up to 90 days until those backups expire.

6. Acceptable use

You must not: use the Platform for any unlawful purpose; attempt to reverse-engineer or access the Platform other than via the provided interface; upload malicious content; impersonate another person; or share account credentials with persons outside your organisation.

7. AI-generated content

The Platform uses Anthropic’s AI models to draft SWMS, to read SWMS documents you upload, to suggest improvements to a SWMS, to read serial numbers from equipment photos, and to produce nightly operational insights for organisations. Our Privacy Policy lists what is sent. AI-generated content is a starting point only. It must be reviewed, edited and approved by a qualified supervisor before use. We accept no liability for AI-generated content used without proper review.

8. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, and to the maximum extent permitted by law, our total liability to you for any claim arising from use of the Platform is limited to the fees you paid in the 3 months preceding the claim, and we are not liable for indirect, consequential or special damages, including lost profits or data loss.

9. Changes to these Terms

We will email registered users about material changes at least 14 days before they take effect. The version on this page, with the date shown at the top, is the current version.

10. Governing law

These Terms are governed by the laws of Queensland, Australia. Disputes are subject to the exclusive jurisdiction of Queensland courts.

11. Contact

Nice Technology Group Pty Ltd (ABN 29 674 686 269). Legal enquiries: legal@ropelogix.com